shirleyanndixon.com - Terms and Conditions

Welcome to this website which belongs to Shirley-Ann Dixon: Studio Knitwear London. We design and make knitwear accessories and garments.

Please read the following terms and conditions carefully before you start to use this website. By browsing, using and making purchases from our website, you indicate that you are agreeing to accept the terms of use and that you consent to abide by them. If you do not agree to the terms and conditions, please refrain from using our website.

The term 'Shirley-Ann Dixon: Studio Knitwear London' or 'us' or 'we' or 'our' refers to the owner of the website whose registered office is Studio 204, Cockpit Arts, 18-22 Creekside, London SE8 3DZ. The term 'you' or 'your' refers to the user or viewer of our website.

The use of this website is subject to the following terms:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please review these pages regularly to make sure you are aware of any changes made.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited and any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of Sale

Products

The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with our terms detailed below.

The Contract for the sale by us to you of the Goods is completed when we send to you our Confirmation of Order by email.

All products are subject to availability. If a product is out of stock at the time of order, we will inform you. You will then be given the option to wait until the product is in stock or you may cancel the order and receive a full refund within 30 days.

The images of products on this website are displayed as accurately as possible. However, we cannot guarantee that the colour of a product when it reaches you will look as it appeared on your computer's monitor. The reason for this happening maybe based on your computer's graphics quality or how you solely perceive colour.

The sizes and measurements of our products are as accurate as possible. However, minor differences may occur due to the nature of their hand-crafted construction.

We reserve the right to withdraw any products from the website at any time and will not be liable to anyone for doing so, or for refusing to process an order.

Price and Payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated at the point at which the buyer places an order. In addition to the price of the product, you will have to pay a delivery charge, which will be as stated when you pay for the product.

We may periodically revise the prices on this site which cannot be guaranteed for any period of time.

Payment must be made upon submission of your order before it is dispatched. The amount you pay will be the price indicated plus any delivery charges. Please note that customers making payment by cheque may encounter a delay in their order being dispatched while we wait for cheques to arrive and clear.

We may refuse to dispatch products and/or cancel an order if the price is not received from you in full in cleared funds.

All payments are processed once you submit your order. We only deal with credit and debit card orders that have been monitored and accepted by PayPal. For details of countries and cards accepted by PayPal, please visit www.paypal.co.uk

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer does not authorise payment, we cannot process the order.

If your order is highlighted with an 'alert' or 'caution' from PayPal, we will contact you for the necessary information required. We must be in receipt of the information needed within 3 working days or we will cancel the order and you will be refunded by PayPal.

Intellectual Property

Any redistribution or reproduction of part or all of the contents in any form is prohibited. No one may copy from, distribute, show in public, re-publish or create any derivative work from this website or its products. You may not, except without the prior written agreement of Shirley-Ann Dixon: Studio Knitwear London, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

All the content included on this website (including, without limitation, trademarks, logos, graphics, text, photos, designs, icons, images, data and software) are the property of Shirley-Ann Dixon: Studio Knitwear London and as such is protected by international and UK copyright and other intellectual property laws.

Privacy Policy

Shirley-Ann Dixon: Studio Knitwear London is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement. We will treat all your personal information as strictly confidential.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You should be aware that if we are requested, by the police or any other regulatory or government authority investigating suspected illegal activities, to provide your Personal Information we are entitled to do so.

We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen.

Limitations and Exclusions of Liability

Every effort is made to keep the website up and running smoothly. However, Shirley-Ann Dixon: Studio Knitwear London takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

We also make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.

Force Majeure

Shirley-Ann Dixon: Studio Knitwear London shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from the events or circumstances outside of its reasonable control. The following Natural Force Majeure Events shall include, but not be limited to:

Fire, chemical or radioactive contamination or ionising radiation, earthquakes, lightning, cyclones, hurricanes, floods, droughts or such other extreme weather or environmental conditions, unanticipated geological or ground conditions, epidemic or other natural calamities and acts of God;

Explosion, accident, breakage of a plant or equipment, structural collapse, or chemical contamination;

Acts of war (whether declared or undeclared), invasion, acts of terrorists, blockade, embargo, riot, public disorder, violent demonstrations, insurrection, rebellion, civil commotion and sabotage;

Strikes, lockouts, work stoppage, labour disputes, and such other industrial action by workers related to or in response to the terms and conditions of employment of those workers.

Changes to Terms and Conditions

We reserve the right to alter these Terms and Conditions at any time without notice to you. This right does not affect the existing Terms and Conditions accepted by the buyer upon making the purchase. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

Orders

After placing an order for our products, you will receive an e-mail from us acknowledging that we have received and accepted your order. The contract between us will only be formed when we send you the acknowledgement email.

All Shirley-Ann Dixon: Studio Knitwear London products are batch produced by hand. During certain busy periods this may result in a delay sending out orders. If this should happen, we will inform you.

If we have insufficient stock of a product, you will be notified of this as soon as possible after your order has been received. You will be given the opportunity to wait until the item is back in stock or cancel your order and secure a refund in accordance with the appropriate terms and conditions of this policy.

Orders placed at weekends or public holidays will be dealt with on the next working day.

During popular shopping periods (such as Christmas), we recommend that you place orders early to make allowance for delivery delays.

Orders are regarded as offers that we are entitled to accept or decline. We reserve the right to decline orders for any reason. This includes products that have been incorrectly published such as its specification or price. If there are any problems with your order we will contact you.

Ownership of the product(s) will only pass to you when we receive full payment of all sums due in respect of the product(s), including delivery charges.

Payment Options

We offer various ways to pay for your order using the following methods:

Online: All major credit cards are accepted with PayPal Secure Payment Service.

By Post: Please make cheques payable to "Shirley-Ann Dixon" and write your cheque guarantee number on the back. Send your order to: Studio 204, Cockpit Arts, 18-22 Creekside, London SE8 3DZ. Customers making a payment by cheque may experience a delay in dispatching orders while we wait for cheques to arrive and clear.

Deliveries

All deliveries will be sent by Post Office Special Delivery. Delivery times may vary subject to Royal Mail's delivery schedules.

We aim to deliver all mainland UK orders in 2-4 working days. Items for Northern Ireland, the Highlands and Islands may take longer to arrive. We aim to deliver to these destinations within 5-7 days. International deliveries will take 3-12 working days of acceptance of order. All deliveries are subject to availability of items.

Please note that a working day is any day except Saturday, Sunday and UK public holidays.

During busy periods, deliveries may take longer. If you haven't received your delivery within 5 working days (mainland UK), 8-10 days (Northern Ireland, Highlands and Islands) and 14 working days (international), please contact us by email at: info@shirleyanndixon.com

All deliveries can be tracked online and will require a signature. If you are not in when Royal Mail first try to deliver, they will leave a card and take your order back to the nearest Royal Mail sorting office. Please follow the instructions on the card left by Royal Mail to arrange for redelivery or collection.

We will take all reasonable care to ensure that we meet any date agreed for delivery. However, we are not liable for any losses, cost of damages, or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet the estimated delivery date due to any circumstances or altered Royal Mail schedules beyond our control.

Responsibility of our products passes to you at the point of delivery, or where you failed to take delivery of the product at the agreed time when the delivery was attempted.

Returns and Cancelation Policy

Our aim is to guarantee your complete satisfaction. In the unfortunate event that your product is faulty, we will give you the option of an exchange or a full refund. We will re-pay for the return postage of the item.

We promise to return any items that you are not completely happy with. You may cancel the order 7 working days after the first day that you initially received it. Please notify us of your decision to cancel or exchange an order, or let us know if it is faulty by e-mailing: info@shirleyanndixon.com

If you wish to exchange a purchase the item should be returned, at your own cost, within 14 working days of delivery. You will not be charged again for delivery. If you require an exchange of a faulty item and we have stock available a replacement will be sent out within 5 working days of receiving your returned product.

All products whether a return of an exchange should be in a saleable condition when you return it to us by post at your own cost within 14 days of receipt. The item should be in perfect condition, unused, unsoiled with original packaging and tags attached. If you fail to return the product in good condition to us within 14 days, then you will be responsible for payment of the product.

Our products remain your responsibility until they are received by us. Therefore, we recommend all returns are sent by registered post to ensure proof of posting as no responsibility can be taken by us for goods lost in transit. Neither do we take responsibility for any damage that may occur during the return process. Please ensure that the product is well protected when returned to us. The address to return your item to is: Studio 204, Cockpit Arts, 18-22 Creekside, London SE8 3DZ.

Once we receive the product, you will receive an e-mail from us which confirms your refund or exchange. A refund will be processed if the item is returned in good condition, as stated above. Refunds will be credited to your original method of payment. Please note that it may take up to 10 working days for the refund to show in your account dependant on your bank. A working day is any day except Saturday, Sunday and UK public holidays.